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FREQUENTLY ASKED QUESTIONS

If your question is not answered here, please feel free to contact us or write to us at support@m4marry.com

  • A1. How to register on m4marry.com?

    Registering on m4marry.com is simple & completely free. The profile can be created by the person intended to get married, his/her parents, relatives or friends for him. Any person of legal age who intends to find a life partner can register.

    Registration can be done using the m4marry website, mobile (Android/iOS) or tablet. Start by entering basic details of the bride/groom-to-be, following which there will be a mandatory mobile verification. Once the mobile number is successfully verified, fill in the rest of your profile to complete the registration process. A profile ID will be generated automatically.

  • A2. What are the Benefits of having a complete profile?

    The registration forms on m4marry.com are designed to include all important information about the person intending to get married which can be of interest to a prospective partner. Members can know more about you before they initiate contact.

    You can update your profile as and when you have time. Complete the registration very fast by keying in just the mandatory fields, marked by an asterisk.

  • A3. Can I use the same mobile number & Email Id for multiple registrations?

    No. Mobile number & email address is unique for every profile & hence cannot be used to create/ update another profile. This is to provide enhanced security from fake users.

  • A4. Will my Email Id and mobile number be accessible to everyone?

    No. The Email Id that you specify is the one to which M4Marry will send you all communication from prospective partners. The contact details that you provide will be shared only with subscribers to the site who are interested in your profile as a prospective partner. This will help to speed up contact especially for members who do not use online as a primary medium for communication.

  • A5. How do I add more info than what is required in the registration form?

    We suggest that you add such specific information in the About Myself column. This field is designed to showcase who you are. But if you find for example that the caste that you belong to is not listed on the form, you can use the 'Others' feature.

    If you think that the category is critical to be listed, please mail us on support@m4marry.com. We shall respond to you on whether we can include the same.
  • B1. What do I enter in the field About Me?

    ‘About Me’ is where you can enter a description of yourself. Most members who view your profile get a picture of you based on what you enter here. Mention the kind of person you are, your job profile, interests and so on. All content in this space will be screened for objectionable matter. Please do not enter contact details in this space to avoid the entries being rejected.

  • B2. What do I enter in the field about my family?

    The ‘About my Family’ field helps you write about your family members, values that your family upholds etc. All content in this space will be screened for objectionable matter. Please do not enter contact details in this space to avoid the entries being rejected.

  • B3. How do I add photos on the site?

    Any registered user can upload up to 9 profile photos and 3 family photos with their profile. You can add your photos at the time of registration. The family photos can only be seen by the paid members. Alternatively, you can add photos from ‘Manage Photos’ section in My Account page. Profiles with photos generate more interest and increase your chances of getting contacted.

  • B4. Can I change the photos that I have uploaded?

    Yes. Change photos by clicking on ‘Change Photos’ link in “Edit my profile” page.

  • B5. How do I add Horoscopes with my profile?

    You can upload your horoscope during the registration process. You can also add a horoscope by clicking on ‘Horoscope: Add/Modify ‘link in Edit My Profile page. You can also generate a horoscope for free either at registration or later by giving the essential information on the link ‘Free m4marry Generated Horoscope’ in Edit My Profile page. Your horoscope can only be viewed by paid members.

  • B6. What are the formats in which I should upload my attachments?

    For both photos and horoscopes, you can upload files up to 2 MB, in either of these formats: jpg, png or bmp.

  • B7. What are the attachments that I can include in my Profile?

    You can upload the following attachments along with your profile:

    • 1. Photos
    • 2. Introduction Video
    • 3. Horoscope
    • 4. Identity Proof.
  • B8. Why do I need to add a partner preference in my registration?

    Your partner preferences will give members an idea whether they match with your expectations. More importantly, your periodical match watch alerts and new match alerts are built on the information provided in your partner profile.

    While creating your partner profile, please ensure that you do not input too many parameters; chances are you may not obtain optimum results. For eg.: if you define desirable height range as 160 to 165, you could miss out on a lot of matching profiles.

  • B9. How can I change the information I submitted at registration?

    You can change information added at registration by clicking ‘Edit my Profile’ on your My Account Page.

  • B10. What are Trust Badges?

    Trust badges add creditability to users. Add trust badges to add more responses. You can upload the documents in Edit my profile page.

    The 4 badges are:

    • Identity Badge

      Upload any of the identity proofs such as Voters ID card/Driving License /Passport/Aadhar card/Nationalized bank passbook/Pan card/Photo identity card by PSU/Central/State govt. to activate. The format uploaded must be either as a gif, jpeg, png.

      (NOTE: The uploaded identity proofs can only be seen by the m4marry team)

    • Social Badge

      Enter your Facebook or LinkedIn user ID to activate the badge. After activating, the user shall be able to view mutual acquaintances on Facebook/LinkedIn if available. The mutual acquaintances can only be viewed by the paid members.

      (NOTE: These details will not be used for any other purpose)

    • Reference badge

      Update your reference field in the reference section.

      ‘Add references to get more responses, your prospects might know them’.

      The details of the references can only be viewed by the paid members.

      (NOTE: There is no verification for the phone numbers.)

    • Contact info badge

      If the contact details have been updated and verified, the contact badge shall be displayed on the profile with the verified stamp. The contact details can only be viewed by the paid users.

  • B11. Why are some of my profile details entered marked in red?

    All content that you have entered is manually screened & validated for objectionable matter. The fields are not shown & marked in red till they are approved by the m4marry admin.

    The approval is very fast, and you need to be patient for a maximum of 24 hours before they are approved and displayed.

  • B12. Why can't I view my attachments immediately?

    All attachments are validated manually before they are updated. This may be a reason why you can't view uploads immediately. Please avoid objectionable content in your attachments. Please refer to our terms of use for pointers on what is objectionable.

  • C1. How do I Login?

    You can log on to m4marry.com with your registered username and password.

  • C2. What is Profile ID?

    ‘Profile ID’ is a unique number that is attached to your profile. This number will be displayed on your profile whenever it is viewed.

    The ID can be entered in the search option - Search profile by ID, to find the profile you are looking for.

  • C3. Can I change my mobile number & email ID after registering?

    Yes. After registering, using the link ‘Edit my profile’ you can change the email ID & mobile number. After changing, mobile number & Email verification must be done in order to continue to the site.

  • C4. I forgot my Password, how do I reset?

    If you forget your password, resetting the Password is an easy process. Please click on the ‘Forgot Password’ link on the login page and enter your registered email of m4marry to receive an Email and SMS with the link to reset your password.

  • C5. How do I Change my password?

    After logging into the site there is an option called ‘Change Password’ in Edit my profile page to change your password.

  • C6. How do I ‘Hide’ my profile?

    You can hide your profile from being viewed by other members by using ‘Hide my Profile’ feature in Edit My Profile. By choosing the hide option, the hidden profile will not be able to communicate with other profiles & will not be listed in the search results.

  • C7. How do I ‘Block’ Profile?

    You can choose to ignore members who send unwanted messages. There is an option to ‘Block’ the user inside each user’s profile detail page. The blocked profile will no longer be a matching member, will not be able to communicate or view your profile.

  • C8. How does My Account page help me manage my membership on m4marry.com?

    The ‘My Account page’ is your personal dashboard of activity on m4marry.com.You can track your communication to and from members on this page. This page also helps you to manage your subscription.

  • C9. How do I Delete my profile?

    You can delete your profile using ‘Delete Profile’ feature in Edit My Profile page. Deleting your profile will completely remove your profile from the site.

  • C10. Why can't I view my attachments immediately?

    All attachments are validated manually before they are updated. This may be a reason why you can't view uploads immediately. Please avoid objectionable content in your attachments. Please refer to our terms of use for pointers on what is objectionable.

  • C11. Why can't I view entries that I have made in some fields?

    All content that you have entered is manually screened for objectionable matter. The fields are not shown till they are approved, the approval is very fast, and you need to be patient for a maximum of 24 hours before they are approved and displayed.

  • C12. How do I Logout?

    You can use the button on the top right-hand corner to log out of m4marry.com. It is important that you do so. The special privileges that you have can be misused by someone else if you do not log out.

  • D1. How do I search for my partner on m4marry.com?

    You can search for your partner on m4marry.com using the simple search. You can also use the advanced search to broaden the search criteria.

    The search results can be further filtered by a number of parameters.

  • D2. What are the other search options?

    There are various search options available such as:-

    • Quick Search

      This search is based on the details entered in your partner preference.

    • Find Your Soulmate search

      This search is based on the details entered about your partner preference such as Gender, Age, Religion, and Caste.

    • Advanced Search

      This search is based on the details entered about your partner preference such as Gender, Age, Religion, and Caste.

    • Search by Powerful keyword options

      This search is based on keywords found in the profile description. ( Example : Name, Reading, Tennis, Degree )

    • Search by Profile Id

      Search can be done just by entering m4marry Profile ID of the profile you would like to see.

    • Who Is Online

      This search is on profiles that are currently online and based on the details entered about your partner preference such Gender, Age, Marital Status, Religion, Education, Occupation and Country Living In.

  • D3. Can I save my search?

    Yes. This is a free feature available to all registered users of m4marry. Based on the criteria that you have entered in the search, you can save the search.

    The user can save a maximum of 3 searches.

  • D4: Is there any option to hide already viewed profiles from search results?

    Yes. In the search results page, there is an option don’t show Already Contacted /Already visited profiles.

    By selecting the above option, you can avoid from viewing the same profiles.

  • E1. What are the different types of matches?
    • New Matches

      New Match gives you the list of newly registered members whose profile matches with your partner preference.

    • Mutual Matches

      Mutual Match gives you the list of all profiles whose profile matches with your partner preference and their partner preference matches with your profile.

    • Star Matches

      This is a premium feature provided exclusively for Hindus Paid users.

      Star match gives you the list of horoscope matching profiles based on compatibility of stars between partners.

    • Reverse Matches

      The Reverse match gives you the list of profiles whose partner preferences match your profile.

    • Premium matches

      The premium match gives you the list of members whose profile matches with your partner preference.

      Only the paid users will be listed in premium matches.

    • Right matches

      This is a premium feature provided exclusively for subscribers. The right match gives you the list of profiles whose preference matches perfectly with you, while yours match perfectly with theirs.

      Initiation of the Right match can only be done by subscribed users.

  • E2. How do I upload Introduction Video?

    This is an exclusive free feature where all registered users can upload the introduction video (Max size of 100 MB) through the m4marry app.

    Subscribers to m4marry.com have the special privilege wherein they can only view it. You can remove your introduction video via mobile app only.

  • E3. What are Photo requests?

    Some members may not have added their photos on the site. You can encourage them to do so by sending a photo request.

  • E4. What are Photo/Video password requests?

    Members can choose to protect their photos with a password using the link ‘Change Photo/Video (P/W)’ in edit my profile page.

    You can choose to send other members a request for the Photo/Video that they can accept or reject. If the user accepts your request, you will receive a password with which you can view the photo(s)/Video.

  • E5. What are Horoscope requests?

    Some members may not have added their horoscope on the site. You can encourage them to do so by requesting the horoscopes.

  • E6. How do I set Filter?

    You can set filters on the type of people who may contact you using the link ‘Add Filters’ in Edit my profile page. Setting too many filters may lower the response rate for your profile.

    You may choose this feature only if you are very sure that you want response only from a much-defined community.

  • E7. How can I see profiles that I have marked as a Favorite?

    There is a ‘My Favourites section on your My Account page. This gives you the complete details of all the profiles that you have marked as a Favorite.

    NOTE: ‘Members who favorited me’ gives you the list of all the profiles who favorited you.

  • E8. What is Match Watch Feature?

    The Match Watch service is a helpful and powerful tool from m4marry.com that brings you matching profiles based on new members who have registered with the site. It's a periodic mail that is sent to members.

    In order to receive Match Watch alerts your email address must be verified.

  • E9. What is Match history?

    Match History chronicles all matching profiles that m4marry has identified as fitting in with your criteria.

    In order to receive match history, your email address must be verified.

  • E10. Why am I getting match watch profiles which don't fit in with my criteria?

    Please check the information that you have provided on your Partner preference. If this is too broad, then you may get a lot of response that does not specifically match your requirements. On the other hand, if you have defined it too narrow, you may miss out on prospective partners.

  • E11. What is Astromatch?

    Astromatch is a premium service offered by m4marry.com that members can subscribe. The Astromatch offers users the advantage of matching profiles online. Astromatch can be done on any two profiles for which horoscopes are generated on m4marry.com.

    Astro match cannot be done if any of the profiles do not have horoscopes or if any has an attached image file as a horoscope. Horoscopes can be generated for free.

    To use Astromatch, please subscribe to the service by using this link.

  • E12. How do I match profiles with Astromatch?

    To use Astromatch, you need to subscribe to the service. After subscribing, you just have to enter the profile id of the profile with which you would like to check your Astro compatibility. The match report is generated immediately.

  • E13. What is Astromatch history?

    Astromatch History contains the details of profiles you just have entered to check your Astro compatibility.

    To use Astromatch, you need to subscribe to the service.

  • E14. What is Email Blast?

    The users of subscription type Premium Plus and Active Plus have an exclusive feature to send their profile as an email blast to all mutual matches.

    There are 3 Email templates available and the user can select which all fields must be included using drag and drop option. Email blast can be sent once in a day till the validity of the package. The users can schedule when the email needs to be sent.

    NOTE: The Email blast can be sent only once to the same user till the validity of the package.

  • E15. How do I take Print out of a profile?

    This is an exclusive free feature for all registered users. When we select any profile, there is an option called ‘Print this Profile’ through which print out can be taken.

    NOTE: Only if you are paid member you will have access to take print out of the complete profile.

  • E16. How do I know if other prospects have viewed my contact?

    You can keep track of who all viewed your contact details, by clicking ’ Viewed My Contact’ in my account page.

  • E17. How do I know if I have already viewed contact details of a profile?

    You can keep track of which all profile’s contact details you have viewed by clicking ‘Already Contacted profiles’ in my Account page.

  • E18. How do I know if other prospects have viewed my profile?

    You can keep track of who all viewed your profile, by clicking the option’ People visited your profile’ in my account page.

  • E19. How do I know if other prospects have viewed my profile Photo/Introduction video?

    You can keep track of who all viewed your profile photo/introduction video, by clicking the option’ Photo Views ’/’Video Views ‘ in my account page.

  • E20. How do I add my success story?

    We are eager to know how m4marry helped you find your perfect match. If you want to share your success story with us, then click here.

    There is a success story behind every match made at m4marry.com. Each couple has a different story to tell – read on to find out how their experience at m4marry helped them find their perfect life partners. To know more click here

  • F1. How do I contact members on m4marry.com?

    To contact members on m4marry.com you need to be a registered user of the site.

    You can also send personalized messages /send SMS or initiate chat with a member or view the contact details of another profile only if you are a paid member.

  • F2. What is Express Interest?

    This is a free communication built in on m4marry.com for all registered users. This feature allows you to let them know that you are interested in them.

    The member can then accept or decline the interest based on their interests. You can send an unlimited interest in a day. There is also an option to send interest reminder after expressing interest.

    When you accept the interest it implies that you are open to further communication from the member. You can also choose to decline the interest if you are not interested in the member. There is also an option to send interest to a previously declined profile.

    Note: By declining interest, you will no longer be a matching member for this profile & likewise the other profile.

  • F3. How do I track the interests/ messages sent to me or I have replied?

    The entire communication can be seen in ‘My Accounts page’.

    This page contains Interests/Messages/Requests/SMS/Reminders/Do You Know.

  • F4. Can I write personalized messages to any members?

    M4marry.com paid members has a special privilege of initiating personalized communication to other members. You can send a maximum of 2 messages to a user in a day. Only after the reply from the user, you will be able to message further. There is also an option to send message reminder to the user.

    You can track your messages sent and received in ‘communication’ section in my Accounts page.

  • F5. How many SMS can be sent to a user?

    Subscribers to m4marry.com have the special privilege of using ‘SMS’. The user can send only one SMS per user.

  • F6. Can members respond to me if they are not paid members of m4marry?

    All registered users can respond to personalized messages from subscribers, irrespective of whether they are registered members or paid members.

  • F7. What is Do You Know feature?

    Subscribers to m4marry.com have the special privilege of using ‘Do You Know’ feature. The ‘Do You Know’ helps you to identify mutual acquaintances. The user can send only one ‘Do You Know’ Request per user.

    Subscribe now to use this feature.

  • F8. How do I Forward Profile?

    This is an exclusive free communication feature for all registered users.

    You can choose to forward a profile by just entering a valid email address to any person (may not be a registered user of m4marry).

  • F9. How do I know when a member contacts me?

    M4marry.com has a great tool to let members know when they have received an interest/message/request or a reply to interests/messages/requests sent to them.

    This is immediately intimated to the member through mail/SMS.

    Please make sure that you verify the m4marry registered contact number & Email-Id. This information is also available on your My Account page.

  • F10. Why is the chat window not opening when I log in?

    The chat window normally opens automatically when you log in. If it doesn't, please ensure that you have not activated the pop-up blocker on your browser.

  • F11. Can I view my chat history?

    Yes. You can view your previous chats from the chat window. There is also an option to send your chat history through Email.

  • G1. What is verified phone numbers? How do I verify my contact number?

    In order to proceed further on M4marry.com, verification is compulsory. Verification of your phone number can be done using any one of the 3 options available.

    They are One Time password (OTP)/ Interactive Voice Response (IVR) Verification / Missed Call process. Each process is explained in detail in the ‘Mobile verification’ tab. So, unless you verify your mobile number, you cannot use our service.

    You can edit your contact details in Edit my profile page.

  • G2. Why should you verify the Phone number?

    Mobile Number verification adds to the credibility factor to your profile. You will get SMS alerts only if you are a registered user & your number is verified.

    You will get maximum response from the prospects. So, verify your mobile number at the earliest because we make sure to cater only to authentic proposals.

  • H1. What are the various types of memberships on m4marry.com?

    All members who have their profiles on m4marry.com are registered members of the site. They can view profiles. A subscription to m4marry.com brings its own special privileges like access to communicate, contact details and sending personalized messages. Also allows the user to view entire details & to receive complete matrimonial services that are a combination of online access, print advertising in the matrimonial pages of the newspaper.

  • H2. What are the subscriptions offered on m4marry.com?

    There are three packages currently offered to members on m4marry.com.

    Each package can be accessed for three different time frames - Three months, Six months and One year.

    • Premium

      The Premium package has access to all premium site features such as access to contact information of members, ability to initiate a chat, send personal mail and SMS and a tag to differentiate your profile from other profiles.

    • Premium Plus

      The Premium Plus package has access to Premium features on the site as well as gives you the powerful advantage of featuring your profile as Featured Profile to stand out from other profiles and share your profile with matching members by scheduling an Email Blast.

    • Active Plus

      This package offers the subscription to Premium Plus features on the website and offers a special service to the customer such as Active plus Dashboard, Profile will be highlighted and a Dedicated Active Support Executive for Searching, Shortlisting and Contacting profiles based on your approval.

  • H3. What are the benefits of becoming paid member of m4marry? 

    As a paid member, your profile will have a prominent display in the search results page. The paid members will be displayed first in the search results.

    The Premium Matches will list only paid members based on your partner preference.

    Another feature exclusive to paid members is called Right Matches. It shows you an exact match based on your partner preference. As a paid member, you can initiate right match interest to matching profiles.

    As a paid member, you can initiate a message, Do you Know request, SMS.

    You can access family details, contact details, educational and professional details; not to mention photos and Introductory videos, their horoscopes.

    With the Star Match feature, Hindu subscribers can view a list of Horoscope-matching profiles based on compatibility of stars between partners.

    View Facebook and LinkedIn acquaintances of potential matches to find mutual friends & view details of the references.

  • H4. What are the Add-on packages offered on m4marry.com?

    The Add-on packages include:-

    • Astropack

      The Astropack is an online horoscope matching feature that is very useful to members who prefer a horoscope match. Click here to subscribe.

    • Profile Highlighter

      Profile Highlighter showcases the profile of the user in the search results page in a highlighted manner and makes it stand out from the rest of the profiles.

      Click here to subscribe.

    • Print Ad

      The print Ad offers the powerful advantage of placing a matrimonial ad in the Malayala Manorama to be published in all editions within India and editions in the Middle East. This affords the members a great opportunity to connect & get responses with all the print readers of the largest read Malayalam daily. Click here to subscribe.

  • H5. How do I decide which membership is best for me?

    You can choose a membership package that is best suited to your needs by comparing the features available in various membership types.

    To compare memberships, click here

  • H6. How can I renew/upgrade memberships?

    You can choose to upgrade your membership by clicking on ‘Subscribe Now’ from the My Account page. You can renew your current membership only a couple of weeks before from the time of expiry of the current one.

    If you renew your membership during this period you can retain the contact information of already viewed members in your expired package.

  • H7. Can I buy the new main package if I exhaust my limit of contact views & SMS of the current subscription?

    Yes. There is an option to purchase new package even if your current subscription has not expired. Click ‘Subscribe Now’ from My Account page to subscribe. Please contact our customer care if any subscription issue still exists.

    You can also choose to buy Add-on packages alone. To purchase, click here.

  • H8. Can I carry forward my contacts views/SMS of the expired package to the new subscription?

    No. there is no option to carry forward the remaining contact views/SMS to the new subscription. The validity of the contact views/SMS is till the package expires. After the expiration of the package, you cannot carry forward.

  • H9. Is my credit card payments on m4marry.com secure?

    Yes, your credit card information on m4marry.com is perfectly secure.

    We have encryption software that prevents misuse of the information. This encrypted information is passed to the payment gateway. Credit card info is entered only on the Verisign Certified secure server. 128 bit SSL encryption deployed. We can process Visa and MasterCard credit cards issued around the globe. Real-time authorization happens to the information. For the extra level of protection, our payment gateway also supports "Verified by VISA" and "MasterCard Secure Code" services.

  • H10. How can I see my membership details?

    You can view your current Subscription details and your Subscription history by clicking ’Membership Details’ in my Account page.

  • H11. Can I buy Add-on packages, even if I have a current subscription?

    You can choose to buy Add-on packages alone. To purchase, click here.

  • H12. How do I pay for Subscriptions?

    You can pay for your subscriptions through Credit Card/ Debit card/Net banking/DD.

    You can choose to pay by cash at any of our offline support centers (to find centers, click here).

  • H13. What types of credit cards are processed on m4marry.com?

    Visa and MasterCard issued across the globe can be used on m4marry.com.

  • H14. How soon will my membership be processed when I make payment?

    Your membership is activated immediately as soon as the payment becomes successful.

  • H15. What is the refund policy of m4marry.com?

    You can start enjoying all the benefits of a subscription immediately on making payment; hence payment once made is not refunded.

  • I1. What happens if there is objectionable content in any of the matter I have entered?

    If by any chance any/all of the fields have objectionable content, the m4marry team rejects entries in the field and sends you an email showing the reason why it has been rejected.

    You can change the matter and enter the fresh content using the link in your Edit my profile page. The new entry will be screened and approved by the m4marry team.

  • I2. How do I ensure that my profile is safeguarded on m4marry.com?

    M4marry.com protects the user's privacy at every stage. You can choose to provide as much or as little information on m4marry as you choose. You have options to set passwords for your photos, videos, and horoscopes.

    You can approve a request before the information is sent to other members. All image files are also watermarked to prevent misuse. This feature is available to all members regardless of whether they are free users of the site or subscribers.

    You can keep track of the users who has viewed your photos/Profile/Viewed your contact.

  • I3. How do I report if I get unwanted messages from any members?

    You can choose to ignore members who send unwanted messages. You have the option to Ignore/block that member. You can also report abuse/obscene content sent by any member by forwarding the same to support@m4marry.com. We will look into the matter immediately.

  • I4. What do I do if I see any objectionable content on the site?

    M4marry.com manually screens all text entries and images to ensure that objectionable matter does not appear on the site. Just in case it has slipped our notice, please send a mail with the problem to support@m4marry.com or use the Report a Problem feature at the bottom of all our pages.

  • I5. How can I send in my suggestions for site improvement?

    M4marry.com is dedicated to creating the most comprehensive platform for Malayalee’s to meet online for matrimonial purposes. It is your suggestion and support that shall enable us to do so. Please mail your comments/suggestions to support@m4marry.com. We shall revert to you on the same.

  • I6. How sure can I be of information entered in profiles on m4marry.com?

    M4marry.com does not offer a profile validation service currently. The user posts the information on the profiles and members are advised due diligence on all profiles before they proceed further. Please report any issues that you have in this regard on support@m4marry.com.