A1. How do I register on m4marry.com?Registering on m4marry.com is simple. Comprehensive information of the person intending to get married is entered during the registration. The user can enter all information at one go, or choose to add a few essential fields the first time, and come back and complete the profile later.
A2. Who should register on m4marry.com?Any person of legal age who intends to find a life partner can register. The profile can be posted by the person intending to get married, his/her parents, relatives or friends.
A3. Is registering profile on the site free?Yes, you can enter your profile on the site completely free. You can also add your photo, horoscope etc on the site free.
A4. Why should I register on m4marry.com?M4Marry is an exclusive online platform for Malayalees to meet prospective life partners. When you register on the site, your profile gets searched by thousands of members of the site. You can receive messages from interested members, and can send interests to them. You can also request for photos and horoscopes.
A5. Can I use M4Marry.com without registering on the site?You can use M4Marry.com to search through thousands of profiles for your prospective partner. You can view complete profiles of members too as a guest user. You can access complete resources on planning a wedding, post wedding and special features as a guest user. But it is recommended that you register your profile on the site to get maximum benefits.
A6. Should I complete the forms on registration for being a member of the site?The registration forms on m4marry.com is designed to include all important information about the person intending to get married which can be of interest to a prospective partner. That is one of the inherent advantages of being online. Members can know your personal and personality profile before they initiate contact. But you can opt to add details on your profile as and when you have time. You can complete the registration very fast by keying in just the mandatory fields, which have an asterisk sign.
A7. Why should I give my email ID and contact details when I am registering on m4marry.com?The email ID that you specify is the one on which M4Marry will send you all communication from prospective partners. You can receive match watch mails and mail received alerts on your inbox. This email ID will not shared with anyone. The contact details that you provide will be shared only with subscribers to the site who are interested in your profile as a prospective partner. This will help to speed up contact especially for members who do not use online as a primary medium for communication.
A8. What do I do if I need to add more info than what is requested in the registration form?We suggest that you add such specific information in the About Myself column. This field is designed to showcase who you are. But if you find for example that the caste that you belong to is not listed on the form, you can use the 'Others' feature. Meanwhile, you can send a request to us on email@example.com for addition of more options on all fields.
A9. What do I do if I don't find an option relevant to me on any drop down?We suggest that you use the 'Others' option that is provided on most of the fields. If you think that the category is critical to be listed, please mail us on firstname.lastname@example.org. We shall respond to you on whether we can include the same.
A10. How do I add photos on the site?You can add up to 5 photos with your profile. You can add your photos along with the registration process. If you do not do this at the time of registration, you may do so from your My Account Page. A profile with photos generates more interest and increases your chances of getting contacted. However, You can also set a password to hide your photos.
A11. How do I add Horoscopes with my profile?You can upload your horoscope to your profile during the registration process. You can also choose to generate your horoscope free of cost on the site by entering the required fields on the Astroprofile tab during the registration process. You may also add a horoscope or generate one free from the Edit My Profile link in the My Account Page.
A12. What are verified phone numbers? How do I verify my contact number?
For Indian mobile numbers, when you click on the link verify in My Account Page, a call would be initiated to the submitted number with IVR instructions.You have to follow the instructions and provide your response accordingly to get your number verified.
For international numbers, you will receive a secret code on your mobile number you have given to contact. Login to m4marry account and click Verify in MyAccount Page. You will get a window to enter the secret code. Enter the secret code and Submit to verify your mobile number.
A13. Why do I need to add a partner profile in my registration?It is very important that you add your partner profile. This will give members an idea whether they do fit in with your requirements. More importantly, your periodical match watch alerts and new match alerts are built on the information you give in your partner profile. While creating your partner profile, please ensure that you do not input too many narrow parameters, this can result in not obtaining optimum results. For eg.: if you define desirable height range as 160 to 165, you could miss out on a lot of matching profiles.
A14. What do I enter in the field About Me?The About Me field is where you can enter a description of yourself. Most members who view your profile get a picture of you based on what you enter here. You can add what kind of a person you are, job profile and interests and personality details etc. here. All content in this space is screened for objectionable matter. Please do not enter contact details in this space to avoid the entries being rejected.
A15. What do I enter in the field About my family?The About my Family field helps you write about your family, what kind of family you are, members, family values etc. All content in this space is screened for objectionable matter. Please do not enter contact details in this space to avoid the entries being rejected.
A16. Why can't I view entries that I have made in some fields?All content that you have entered is manually screened for objectionable matter. The fields are not shown till they are approved, the approval is very fast, and you need to be patient for a maximum of 2-3 days before they are approved and displayed.
A17. What happens if there is objectionable content in any of the matter I have entered?If by any chance any/all of the fields have objectionable content, the admin rejects entries in the field and sends you an email showing the reason why it has been rejected. You can change the matter and enter the fresh content using the link in your Edit my profile page. The new entry will be screened and approved by the admin.
B1. How do I log on to m4marry.com?You can log on to m4marry.com using your user ID and password. If you forget your password, you can click on the link and you will be guided on the procedure to retrieve the password. You can also change your password using the link on My Accounts Page.
B2. What is my Profile ID?The profile ID is a unique number that is attached to your profile. This number will be displayed against your profile whenever it is viewed. The number can be entered in the search option -Search profile by ID, to find the profile you want.
B3. How do I logout from m4marry.com?You can use the button on the top right hand corner to log out of m4marry.com. It is important that you do so. The special privileges that you have can be misused by someone else if you do not log out.
B4. How can I change the information I submitted at registration?You can change information added at registration by clicking the Edit my Profile feature on your My Account Page.
B5. Can I change my password that I have submitted at Registration?You can do that by logging on to the site and using the link on My Account page.
B6. Can I hide my profile temporarily?You can hide your profile from being viewed by other members by using the hide my profile feature in the My Accounts page.
B7. Why can't I view all the information that I have entered on my profile?Many of the fields on which you have provided information are screened for objectionable content. This may pertain to specific commercial uses; comments that hurt religious and social sentiments, obscene matter and contact information entered in fields other than those specified for it.
C1. How do I search for my partner on m4marry.com?You can search for your partner on m4marry.com using the simple search. You can also use the advanced search to broaden the search criteria. The search results can be further filtered by a number of parameters.
C2. What are the other search options I have on m4marry.com?You can add as many parameters or filters as you can when you search on m4marry.com. You can define your search on Location, Profession, Personality etc. You can also use the powerful keyword search options.
C3. Can I save my search results?You can use the Favorites feature to save profiles to your list. You can also add specific comments to the favorites, the icon and comment will be displayed by the side of the profile when you see this in future.
C4. What are new matches that I see displayed in My accounts page?The new matches is a free service provided by m4marry.com to identify profiles that best match your requirements. The new match service is based on partner profiles.
C5. What is my Match Watch?The Match Watch service is a helpful and powerful tool from m4marry.com that brings you matching profiles based on new members who have registered with the site. It's a periodic mail that is sent to members.
C6. Where can I find my previous matches from Match Watch?You can locate the previous match watch profiles in the Match Watch section on your My Account Page.
C7. How do I know if other visitors have viewed my profile?You can keep track of your profile views in your my Account Page.
C8. What do I do if I am getting match watch profiles which don't fit in with my criteria?Please check the information that you have provided on your Partner profile. If this is too broad, then you may get a lot of response that does not specifically match your requirements. On the other hand, if you have defined it too narrow, you may miss out on prospective partners.
C9. How can I retrieve profiles that I have marked as a Favorite?You can find the link to favorites on your my Account page. The link gives you the complete profiles of all members you have marked as a Favorite.
D1. What are the attachments that I can include in my Profile?You can have a host of valuable attachments with your profiles. These are photos, horoscopes and a never before new feature, your personal blog.
D2. Why should I include my photo with the profile?Adding your photo to your profile would typically increase response to your profile. You can add upto five photos.
D3. How can I add photos to my profile?You can add photos to your profile as soon as you register your profile. You can also opt to add photos from your My Account Page.
D4. How do ensure safety for my photos?You can choose to password protect your photos. You can send the password on a request based on your approval of the member who sends the request.
D5. Can I change the photos that I have uploaded?You can change the photos you have attached by using the link on Edit my profile page.
D6. How can I add a horoscope with my photo?You can add a horoscope to your photo by using the link on Edit my profile page. You can also generate a horoscope free either at registration or later by giving the essential information on the Astropage.
D7. What is the blog feature that can be added to my profile?The blog feature is a unique function created by m4marry.com for its members. Users can post blog entries from the Edit my profile page. Members who view your profile can view these blog entries. Top blogs as ranked by m4marry are also displayed on the home page.
D8. What is the advantage of adding a blog with your profile?M4marry.com understands that the members of the site would prefer to know prospective partners well before they initiate communication. The profile section on the site is fairly comprehensive. What a prospective bride/groom thinks is as important as what he/she is. The blogs give an insight into your persona that is unmatched. You can know the person best on what they choose to blog on.
D9. Are entries on blogs screened?All blog entries are screened by the m4marry.com to ensure that it does not violate any site policies. Blog entries for example cannot have contact details like address, phone number and email. Obscene matter will not be approved, as well as content that is considered inflammatory. Blog entries with commercial motives will not be approved.
D12. What is the Match Watch feature?The Match Watch service is a helpful and powerful tool from m4marry.com that brings you matching profiles based on new members who have registered with the site. It's a periodic mail that is sent to members.
D13. What is the Express Interest Feature?The express interest feature allows you to express your interest in the profile that you are viewing. You can send this if you are a registered member of the site. The member can then accept or reject the interest based on their interests. Similarly, other members can send you messages that you can choose to accept or reject. This is a free communication built in on m4marry.com for all registered users. You can choose the message you want to send and then forward that to the member. Your my Account page has a list of interests that were sent by you and their status, whether it has been accepted or rejected, or whether the interest is pending (which means you are yet to take an action on the interest). The page also has a list of interests sent by you, and whether the user has accepted, rejected the interest or whether it is still pending action (which means the user has not yet acted on the interest).
D14. What are personal mails?Subscribers to m4marry.com have a special privilege of sending personalised communication to other members. These mails can have your details as well as any content that you may need to discuss with other members. You can track your messages sent and received in your my Accounts page.
D15. What are Horoscope requests?Some members may not have added their horoscope on the site. You can encourage them to do so by requesting the horoscopes.
D16. What are photo requests?Some members may not have added their photos on the site. You can encourage them to do so by sending a photo request.
D17. What are photo password requests?Members can choose to protect their photos with a password. You can choose to send other members a request for the photo that they can accept or reject. If the user accepts your request, you will be sent a password with which you can view the photo(s).
D18. What are filters?You can set filters on the type of people who may contact you. Setting too many filters may lower the response rate for your profile. You may choose this feature only if you are very sure that you want response only from a very defined community.
D19. What is Astromatch?Astromatch is a premium service offered by m4marry.com. The Astro match is a paid service that members can subscribe to. The Astromatch offers users the advantage of matching profiles online. Astromatch can be done on any two profiles for which horoscopes are generated on m4marry.com. Astro match cannot be done if any of the profiles do not have horoscopes or if any has an attached image file as a horoscope. Horoscopes can be generated free with all profiles. To use astromatch, please subscribe to the service by using this link.
D20. How do I match profiles with Astromatch?To use Astromatch, you need to subscribe to the service. Once you have, you just have to enter the profile id of the profile with which you would like to check your astro compatibility. The match report is generated immediately.
D21. What is match history?Match History chronicles all matching profiles that m4marry has identified as fitting in with your criteria.
D22. What are the formats in which I should upload my attachments?For photos, you can upload files upto 2 MB, in either of these formats: jpg, gif or bmp. For Horoscope files you can upload files upto 2 MB, either as a jpg, gif or bmp.
E1. How do I contact members on m4marry.com?To contact members on m4marry.com you need to be a registered user of the site. As a registered user you can express interest in a profile by clicking on the option along with the detailed profile of a member. You can also send personalised mails or initiate chat with a member if you are a subscriber.
E2. What are accept and reject interests?When you receive an interest from a member on m4marry.com, you can choose the action you want to take based on your interest in the member. When you accept the interest it implies that you are open to further communication from the member. You can also choose to reject the interest if you are not interested in the member. You can send an interest to a rejected member if you change your mind later.
E3. Where do I find interests sent to me?You can track your entire communication at your personal My Accounts page. This page has your interests/mails/requests sent/received etc. When you log in to the site, this is the page you are taken to.
E4. How does the My Account page help me manage my membership on m4marry.com?The my account page is your personal dashboard of activity on m4marry.com. You can track your communication to and from members on this page. This page also help you manage your subscription. You can also edit profile features from the page. Your new matches are also displayed on the same page. This is the default page you are taken to, when you log on to m4marry.com.
E5. Can I write personalised messages to any members?If you are a subscriber to the site you can write a personalised message to any member regardless of whether he/she is a registered user or a subscriber to the site.
E6. Can members respond to me if they are not subscribers to the site?All registered users can respond to personalised messages from subscribers, irrespective of whether they are registered members or subscribed members.
E7. What is the Chat facility on m4marry.com?Members can chat with each other on m4marry.com. Chat can be initiated only by a subscriber to the site. All registered members can respond to a chat invitation.
E8. How do I chat with a member on m4marry.com?You can initiate chat with a member on m4marry.com if you have subscribed to any of our packages. You can distinguish between online and offline members by checking the icon beside their profile.
E9. Why is the chat window not opening when I log on?The chat window normally opens automatically when you log on. If it doesn't, please ensure that you have not activated the pop up blocker on your browser.
E10. Can m4marry.com customer support help me contact a member on the site?M4marry.com offline customer assistance centres help members who are not regularly online to manage their subscriptions. If you are a subscriber of the site, you can choose to contact any of our offices to seek assistance in managing your account. (Link to Contact)
E11. How do I know when a member contacts me?M4marry.com has a great tool to let members know when they have received an interest/message/request or a reply to interests/messages/requests sent to them. This is immediately intimated to the member through mail. This information is also immediately available in your My Account page.
F1. What are the various types of memberships on m4marry.com?All members who have their profiles on m4marry.com are registered members of the site. They can post and view complete profiles. Subscriptions to m4marry.com brings its own special privileges like access to chat, contact details and sending personalised messages. The subscriptions on m4marry.com allow the user to receive complete matrimonial services that is a combination of online access, print advertising in the matrimonial pages of the newspaper as well as the Astropack.
F2. What are the subscriptions offered on m4marry.com?There are three packages currently offered to members on m4marry.com. Each package can be accessed for three different timeframes- Three months, Six months and One year. The Premium package has access to all premium site features including access to contact information of members, ability to initiate the chat, video chat, to send personal mail and SMS. The Premium Plus package has access to premium features on the site as well as gives you the powerful advantage of featuring your profile as Featured Profile and share your profile with matching members by scheduling an Email Blast. The Active Plus package offers the subscription to premium Plus features on the website and offers a special service to the customer as Dedicated Customer Service.The users can avail add on packages anytime - Astropack, Profile highlighter and Print Ad. The Astropack is an online horoscope-matching feature that is very useful to members who prefer a horoscope match. Profile Highlighter showcases the profile of the user in the search results page in a highlighted manner.The print Ad offers the powerful advantage of placing a matrimonial ad in the Malayala Manorama to be published in all editions within India and editions in the Middle East. This affords the members a great opportunity to connect with all the print readers of the largest read Malayalam daily.
F3. How do I decide which membership is best for me?You can choose a membership package that is best suited to your needs by comparing the features available in various membership types. To compare memberships, click here.
F4. How can I renew/upgrade memberships?You can choose to upgrade membership by clicking on Membership from the My Account page. You can renew your current membership only a couple of weeks from the time of expiry of the current one.
F5. Can I buy an Astropack if I exhaust my limit/ need to buy if I have current subscription?You can choose to buy Astropack alone. To purchase Astropack, click here.
F6. How do I pay for Subscriptions?You can pay for your subscriptions online through: Credit Cards You can choose to pay by cash at any of our offline support centers (to find centers, click here)
F7. Is my credit card payment on m4marry.com secure?Yes, your credit card information on m4marry.com is perfectly secure. We have an encryption software that prevents misuse of the information. This encrypted information is passed on the payment gateway. Credit card info is entered only on the Verisign Certified secure server. 128 bit SSL encryption deployed. We can process Visa and MasterCard credit cards issued around the globe. Real time authorization happens to the information. For extra level of protection, our payment gateway also supports "Verified by VISA" and "MasterCard Secure Code" services.
F8. What type of credit cards are processed on m4marry.com?Visa and master card credit cards issued across the globe are process on m4marry.com
F9. How soon will my membership be processed when I make payment?Your subscription is activated immediately when you make online payment.
F10. What is the refund policy of m4marry.com?You can start enjoying the benefits of a subscription immediately on making payment, hence generally payment once made is not refunded. Any exceptions to this rule are generally at the prerogative of the company.
M4marry.com Wedding features
G1. What are the additional features on m4marry.com?M4marry.com offers you an exclusive content section that helps you plan a perfect wedding.
G2. What is the Directory of Services on m4marry.com?Directory of Services is a yellow pages feature that lists all service providers/companies that are relevant to a wedding. The services are listed under different categories like Venue, shopping, cards etc. You can search information on all the districts in Kerala, and then by towns, places within each district.
G3. Why do I not find a specific company on the Directory of Services?The Directory of Services is a special package offered to companies/service providers. Only those companies that are listed with us will be viewed in the Directory.
G4. How do I let m4marry.com know if I find a partner on the site?M4marry.com would really welcome your story when you find a partner on the site. We shall share this information to all the members through the Success Stories feature. You can submit your success story here, you can view all success stories on the relevant section (link)
G5. What is the newsletter that members receive?The updated contents on the wedding trends section of m4marry.com are intimated to members by this special newsletter.
G6. What is the Blog feature on m4marry.com?The Blog Page features all the blog entries made by m4marry.com members on various matrimonial related categories. This is a dynamic and interesting section, be sure to check this out periodically for interesting posts from users.
H1. How do I ensure that my profile is safeguarded on m4marry.com?M4marry.com tries to protect the user's privacy at every stage. You can choose to provide as much or as little information on m4marry as you choose. You have options to set passwords for your contact information, photos and horoscopes. You can approve a request before the information is send to other members. All image files are also watermarked to prevent misuse. This feature is available to all members regardless to whether they are free users of the site or subscribers.
H2. How do I report if I get unwanted messages from any members?You can choose to ignore members who send unwanted messages. You can also report abuse/obscene content sent by any member by forwarding the same to email@example.com. We will look into the matter immediately.
H3. What do I do if I see any objectionable content on the site?M4marry.com manually screens all text entries and images to ensure that objectionable matter does not appear on the site. Just in case it has slipped our notice, please send a mail with the problem to firstname.lastname@example.org. Or use the Report a Problem feature at the bottom of all our pages.
H4. How can I send in my suggestions for site improvement?M4marry.com is dedicated to create the most comprehensive platform for Malayalees to meet online for matrimonial purposes. It is your suggestion and support that shall enable us to do so. Please mail your comments/suggestions to email@example.com. We shall revert to you on the same.
H5. How sure can I be of information entered in profiles on m4marry.com?M4marry.com does not offer a profile validation service currently. The user posts the information on the profiles and members are advised due diligence on all profiles before they proceed further. Please report any issues that you have in this regard on firstname.lastname@example.org.
Mobile Number verification
I1. How to Verify my phone? For Indian mobile numbers, when you click on the link verify in My Account Page, a call would be initiated to the submitted number with IVR instructions.You have to follow the instructions and provide your response accordingly to get your number verified.
For international numbers, you will receive a secret code on your mobile number you have given to contact. Login to m4marry account and click Verify in MyAccount Page. You will get a window to enter the secret code. Enter the secret code and Submit to verify your mobile number.
I2. Why you should verify the number?Mobile Number verification adds to the credibility factor of your mobile. You will get SMS alerts only if your number is verified and you are a subscribed user. You will get maximum response from the prospects. So , Verify your mobile number at the earliest.